Who is responsible for your information?
Exterior Property Solutions is responsible for personal information used to respond to enquiries and manage potential or agreed work. Privacy questions can be sent to info@exteriorpropertysolutions.co.uk.
Information you may provide
Depending on the enquiry, this may include your name, contact details, property postcode or address, property type, photographs, service requirements, equipment details and messages about the proposed work.
How the website handles enquiries
The quote builder prepares a message on your device and opens WhatsApp. The website does not send or store that message itself. Nothing is shared with Exterior Property Solutions until you choose to send the message in WhatsApp.
If you contact the business by email, the information is processed through the relevant email service. WhatsApp and email providers process information under their own privacy terms.
Why information is used
- To understand and respond to your enquiry.
- To assess whether the requested work can be offered.
- To prepare, discuss or revise a quote.
- To arrange and carry out agreed work.
- To maintain necessary business, tax and transaction records.
- To deal with questions, complaints or legal claims.
Legal bases
Information may be used because it is necessary to take steps at your request before entering a contract, to perform an agreed contract, to meet legal obligations, or for legitimate business interests such as responding to enquiries and keeping appropriate records.
Sharing and international processing
Information is not sold. It may be handled by service providers used for communications, administration or professional support where necessary. WhatsApp is provided by Meta and may process information outside the United Kingdom under its own terms and safeguards.
How long information is kept
Enquiry and customer information is kept only for as long as reasonably needed for the purpose it was collected, including responding to the enquiry, completing work, meeting accounting or legal requirements, and handling disputes. Different records may therefore be kept for different periods.
Cookies and analytics
The current website does not intentionally set analytics or advertising cookies. It uses locally hosted styles and scripts. External services are contacted only when you choose a WhatsApp or email link.
Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict use of your information, object to certain processing, or request transfer of information. These rights are not absolute.
To make a request, email info@exteriorpropertysolutions.co.uk. You may also complain to the Information Commissioner’s Office.
Changes to this policy
This policy may be updated if the website, contact methods or business processes change. The date at the top will be revised when a material update is made.